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Refund & Guarantee Policy

Our 90-day money-back guarantee, in plain language, so both sides know exactly what “done” means.

Last updated: 8 November 2026
The promise: if, within 90 days of going live, your site is not delivering what we agreed in writing, we put it right. If we cannot, we refund what you paid us, and you keep the work and the domain.

1. What we agree before we start

Your written plan includes a checklist of what “done” means. For every project, that checklist is built around these four points:

  • M-Pesa giving is built, live and tested before you pay the final milestone.
  • Your service times, location or impact numbers are clear on any phone.
  • Your team can update notices, media and campaigns without a developer.
  • Your site opens fast on weak mobile data.

Anything extra you and we agree is added to the checklist in writing.

2. How to make a claim

  1. Within 90 days of your site going live, email [email protected] or message us on WhatsApp and tell us which checklist item is not working.
  2. We reply within 2 working days and look into it.
  3. We get 14 days to fix the problem at no cost to you.
  4. If the item still does not meet the agreed checklist after that, we refund what you paid us.

3. How refunds work

We refund the fees you paid us for the project, using the same method you paid with (for example M-Pesa or bank transfer), within 14 days of confirming the refund. You keep the website we built, your content and your domain. Refunds do not include costs you paid directly to other companies, such as domain registration, hosting, SMS credits or payment-provider fees.

4. What the guarantee does not cover

  • Donor or visitor behaviour. We guarantee delivery of what we agree, not how many people give or visit.
  • Requests that go beyond the written checklist (we will happily quote these separately).
  • Problems caused by changes made to the site by you or someone else after launch, or by a third-party outage or rule change, for example a payment provider pausing a service.
  • Content you supplied that was inaccurate or that you did not have the right to use.

5. The free audit

The digital audit is free. You do not pay anything for it and you are not committed to anything by asking for it.

6. Cancelling before launch

If you decide to stop before your site goes live, what happens to payments already made is explained in your written agreement. Work completed up to that point is yours to keep.

7. Your other rights

This guarantee is in addition to, and does not reduce, any rights you have under Kenyan law. See also our Terms of Service.

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